Become a Seller
Create your vendor account below. You'll be able to start selling once your application is approved by our admin team (usually within 24-48 hours).
Create your vendor account below. You'll be able to start selling once your application is approved by our admin team (usually within 24-48 hours).
We offer shipping to various zones across Togo. Shipping fees are calculated based on your delivery address and product weight.
Standard delivery: 3-5 business days within Togo. Express delivery options may be available for select areas.
Free shipping is available for orders over 50,000 CFA. Some products may have special shipping terms.
Once your order ships, you'll receive a tracking number via email or SMS to monitor your package.
This Refund & Return Policy explains how returns, refunds, and complaints are handled on Lafinda.
By placing an order, you agree to the rules stated in this policy.
Lafinda operates a secure escrow system:
Buyer payments are held by Lafinda and released to the seller only after successful delivery.
2. Eligibility for Returns & Refunds
A buyer may request a return or refund only if one of the following conditions applies:
Valid Reasons for Return/Refund
Wrong item delivered
Item is damaged or broken upon delivery
Item is fake or counterfeit
Item does not match description, color, size, or specifications
Missing parts or accessories
Expired product (food/cosmetics)
If one or more of these conditions are met, the buyer is eligible for a refund.
3. Non-Eligible Return Reasons
No return or refund will be accepted if:
Buyer changed their mind
Buyer ordered the wrong item
Buyer does not like the item anymore
Buyer refuses delivery without a valid reason
Buyer damaged the item after delivery
The product belongs to a non-returnable category (see below)
4. Non-Returnable Items
For safety and hygiene, certain categories cannot be returned:
Underwear
Earrings & body jewelry
Cosmetics or skincare items that have been opened
Perishable foods
Digital products
Phone recharge cards & gift cards
Unless they were delivered damaged or not as described.
5. Time Window for Return Requests
Buyers must report an issue:
Within 24 hours after delivery
Include photos or video proof.
Complaints submitted after 24 hours may not be accepted unless it involves a fake or counterfeit item.
6. Return Process (Step-by-Step)
Step 1:
Buyer submits a complaint through the app or support channel with photos/videos.
Step 2:
Lafinda reviews the claim and decides if the return is valid.
Step 3:
If approved, Lafinda arranges pickup of the item from the buyer.
Step 4:
Item is inspected upon return.
Step 5:
If the seller is at fault, a refund is issued.
Refunds are sent to the buyer’s original payment method (MoMo or card).
7. Seller Responsibility
If the seller is at fault (e.g., wrong item, fake item, damaged item):
The seller must accept the return
The seller will bear the cost of the return (deducted from payout)
Seller may face penalties for repeated issues
Providing fake items may lead to permanent seller ban.
8. Buyer Responsibility
The buyer must:
Inspect the item at delivery
Keep item in original condition for returns
Not damage or misuse the item
Provide accurate complaint evidence
Failure to follow this may void the return.
9. Refund Approval
Refunds are approved only after:
Returned item is received (if required)
Lafinda verifies seller fault
Investigation is completed
Lafinda reserves the final decision on all refunds.
10. Refund Method & Timeline
Refunds will be:
Sent to Mobile Money for MoMo payments
Sent back to the bank/card for card payments (if available)
Refund processing time:
1–7 business days, depending on payment provider.
11. Delivery Fees
If the seller is at fault, delivery fees may be refunded.
If the buyer is at fault, delivery fees are not refunded.
12. Order Cancellation
Before a seller prepares the item:
Buyer may cancel the order with no penalty.
After preparation or dispatch:
Cancellations may be rejected or may have a penalty fee.
13. Fraud Prevention
Lafinda may reject refunds if:
The buyer attempts to abuse the system
Evidence is manipulated
The buyer frequently requests refunds without valid reasons
Fraudulent behavior will lead to account suspension.
14. Governing Law
This policy follows the commercial regulations of Togo.
Any disputes will be handled under Togolese law.
15. Acceptance
By placing an order on Lafinda, you confirm that:
You have read this Refund & Return Policy
You understand and agree to its terms
You accept that Lafinda’s decision on refunds is final
Last Updated: December 07, 2025
Lafinda (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use the Lafinda website, mobile application, and related services (collectively, the “Platform”).
By using Lafinda, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide Directly
Account details: name, email, phone number, password
Profile information: address, date of birth (if required), gender (optional)
Seller information: business name, ID documents, store details, KYC verification data
Order information: delivery address, purchase details, return requests
Customer support messages: inquiries, complaints, and chat conversations
1.2 Information Collected Automatically
When you use the Platform, we may automatically collect:
Device information: phone model, browser type, operating system
Log data: IP address, access dates, pages viewed
Usage data: clicks, interactions, time spent, preferences
Location data: approximate location (if enabled)
1.3 Information from Third Parties
We may receive information from:
Google, Facebook, Apple (when using social login)
Payment processors (e.g., Mobile Money, bank card verification)
Logistics partners (delivery status updates)
Identity verification services (for sellers' KYC)
2. How We Use Your Information
We use your personal information to:
2.1 Provide and Improve the Platform
Create and manage your account
Process orders and payments
Deliver products and update order status
Personalize your shopping experience
2.2 Ensure Safety and Compliance
Detect and prevent fraud
Verify seller identities
Enforce our Terms of Service
2.3 Communicate With You
Send order updates
Respond to support inquiries
Send marketing messages (only if you consent)
2.4 Analytics and Optimization
Improve platform performance
Understand user behavior and preferences
We do not sell your personal information to third parties.
3. Legal Basis for Processing (GDPR-Compliant)
We process data based on:
Your consent (e.g., email marketing, social login)
Contract performance (fulfilling orders, managing accounts)
Legal obligations (KYC requirements for sellers)
Legitimate interests (preventing fraud, improving services)
4. How We Share Your Information
We may share information with:
4.1 Service Providers
To operate the Platform, we work with:
IT and hosting providers
Payment processors
Delivery partners
KYC verification partners
Analytics and marketing tools
These providers are required to protect your data.
4.2 Vendors
When you place an order, the relevant Vendor receives:
Your name
Delivery address
Contact information
Order details
Vendors must comply with Lafinda’s policies.
4.3 Legal Requirements
We may disclose information when required by:
Law enforcement
Court orders
Government authorities
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Keep you logged in
Remember your preferences
Improve performance
Provide personalized recommendations
You may manage cookie settings in your browser.
6. Data Retention
We retain personal information only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Enforce policies
You may request deletion of your data (see Section 10).
7. Data Security
We use administrative, technical, and physical safeguards to protect your data, including:
Encryption of sensitive information
Secure servers
Access controls
Regular monitoring for suspicious activity
However, no system is 100% secure, and you use the Platform at your own risk.
8. Children’s Privacy
Lafinda is not intended for children under 16.
We do not knowingly collect personal data from minors.
If we discover such data, we will delete it promptly.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
Access your personal information
Update or correct your data
Request deletion of your data
Object to certain processing
Request a copy of your data (data portability)
Withdraw consent at any time
Requests can be made by contacting us (see Section 12).
10. Account Deletion
You may request permanent account deletion through:
Your account settings
Contacting customer support
Once deleted, your account cannot be recovered.
11. International Data Transfers
Your information may be stored or processed outside your country.
We ensure that data transfers comply with applicable privacy laws and include adequate protection.
12. Contact Information
If you have questions or requests regarding this Privacy Policy, contact us at:
Lafinda Support Team
📧 Email: support@lafinda.com
🌐 Website: https://lafinda.com
Last Updated: December 07, 2025
Welcome to Lafinda. These Terms of Service (“Terms”) govern your access to and use of the Lafinda website, mobile application, and all related services (collectively, the “Platform”).
By using Lafinda, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not agree, please do not use the Platform.
1. About Lafinda
Lafinda is a multi-vendor e-commerce marketplace that enables independent sellers (“Vendors”) to list and sell products to buyers (“Users”).
Lafinda provides:
An online storefront for vendors
Secure order and payment processing
Delivery coordination
Customer and seller support
Lafinda is not the seller of the products, except where specifically stated. Vendors are responsible for the items they list.
2. Eligibility
To use Lafinda, you must:
Be at least 16 years old to make purchases
Be at least 18 years old to sell products
Provide accurate information when creating an account
Not have been previously banned from Lafinda
Agree to follow all Lafinda policies
We may deny or restrict access if we believe you violate these Terms.
3. Account Registration
Users can create an account using:
Email and password
Social login (Google, Facebook, Apple)
Phone number (if enabled)
By creating an account, you agree to:
Keep your login details secure
Be responsible for all activity under your account
Notify us immediately of unauthorized access
Lafinda may request identity verification when necessary.
4. Buying on Lafinda
When purchasing products, you understand that:
Product descriptions, prices, and stock levels are provided by Vendors
Orders are confirmed only after successful payment
Delivery times may vary depending on Vendor location and courier availability
You must provide accurate delivery details
Fraudulent orders may be cancelled
Users must inspect delivered items and report issues within the allowed time.
5. Selling on Lafinda
Vendors must comply with:
Lafinda Seller Terms & Conditions
Local and national legal requirements
Product quality and authenticity rules
Vendors are responsible for:
Product listings (images, descriptions, pricing)
Inventory management
Order fulfillment and packaging
Handling returns or disputes as required
Compliance with KYC requirements
Lafinda may suspend or terminate seller accounts that violate policies.
6. Payments
Payments on Lafinda may be processed through third-party providers such as:
Mobile money gateways
Bank cards
Automated wallets
Escrow systems
By using Lafinda:
You agree to applicable processing fees
Lafinda may hold payments in escrow until delivery is confirmed
Refunds follow Lafinda’s Refund & Return Policy
Lafinda is not responsible for delays caused by payment processors
Chargebacks or fraudulent activity may result in account suspension.
7. Shipping & Delivery
Delivery may be handled by:
Lafinda logistics partners
Independent third-party couriers
Vendors (for self-delivery items)
Delivery times are estimates only.
Delays may occur due to:
Vendor processing time
Traffic or weather conditions
Courier issues
Incorrect delivery information
Users are responsible for being available to receive orders.
8. Returns & Refunds
Returns and refunds follow Lafinda’s Refund & Return Policy.
You may request a return or refund if:
The product is damaged
The product is not as described
The wrong item was delivered
The item is defective
Vendors must comply with Lafinda’s return rules.
Refunds may be processed through:
Mobile money
Wallet balance
Original payment method
9. Prohibited Activities
You may NOT:
Sell illegal or restricted items
Mislead or deceive buyers
Use fake or duplicate accounts
Manipulate prices or reviews
Attempt to hack or disrupt the Platform
Upload viruses, malicious code, or harmful content
Harass buyers, sellers, or Lafinda staff
Post false claims or engage in scams
Violations may lead to permanent suspension.
10. Intellectual Property
All Lafinda branding, logos, designs, and content created by Lafinda are protected by copyright, trademark, and intellectual property laws.
You may not:
Copy the interface
Modify or reproduce Lafinda content
Use Lafinda trademarks without permission
Vendor product images remain the property of the vendor.
11. Third-Party Services and Integrations
The Lafinda Platform may incorporate or rely on services provided by independent third parties, including:
Payment processors and financial providers
Delivery and logistics partners
Authentication and identity verification providers
External APIs, plugins, and integrations
These third parties operate independently. Lafinda does not control and is not responsible for:
The availability or performance of their services
Errors, delays, outages, or disruptions
Their security practices or data handling
Any loss or damage resulting from their actions
Your use of such services is subject to their own terms and conditions.
12. Limitation of Liability
To the fullest extent permitted by law:
Lafinda is not liable for products sold by Vendors
Lafinda is not responsible for shipping delays
Lafinda is not responsible for payment failures
Lafinda is not liable for any indirect, incidental, or consequential damages
Your use of the Platform is at your own risk
Nothing in these Terms excludes liability where prohibited by law.
13. Account Suspension or Termination
We may suspend or terminate your account without notice if:
You violate these Terms
You engage in fraud or illegal activity
You abuse the Platform
You fail verification checks
You may request account deletion at any time.
14. Updates to These Terms
Lafinda may revise these Terms at any time.
We will notify users of material changes.
Continued use of the Platform means you accept the updated Terms.
15. Contact Information
For support, complaints, or inquiries:
Lafinda Support Team
📧 Email: support@lafinda.com
🌐 Website: https://lafinda.com