Returns & Refunds

1. Overview

Lafinda is committed to providing Buyers with a reliable and transparent shopping experience. This Return and Refund Policy explains when a Buyer may request a return, replacement, or refund for a purchase made through the Platform.

As Lafinda is a multi-vendor marketplace, individual products are supplied by independent Sellers. Sellers are responsible for fulfilling orders and meeting their applicable obligations to Buyers, while Lafinda provides the Platform and facilitates the relevant marketplace processes.

Nothing in this Policy limits any mandatory rights or protections available to consumers under applicable law.

2. Seven-Day Return Period

Eligible products may be returned within seven (7) days from the date the Buyer receives the order.

The Buyer must submit the return request through the Platform within the applicable seven-day period.

The return period begins on the date the order is delivered or made available to the Buyer, as applicable.

Requests submitted after the applicable return period may not be accepted unless required by applicable law or otherwise approved by Lafinda or the relevant Seller.

3. Conditions for a Return

To be eligible for a return, the product should generally:

correspond to the product purchased through the Platform;
be returned within the applicable seven-day period;
be in an appropriate condition for return;
include applicable accessories, components, packaging, or other items provided with the order where reasonably required;
not have been intentionally damaged or improperly used; and
satisfy any additional return requirements applicable to the particular product.

Certain products may have specific return conditions because of their nature, safety requirements, hygiene considerations, personalization, or other legitimate restrictions.

4. Products Received in the Wrong Condition

A Buyer may request a return or appropriate resolution where the product:

is materially different from the product described in the listing;
is defective or does not function as reasonably expected;
arrives damaged;
is incomplete or missing an essential component;
is the wrong product, variation, size, or quantity; or
otherwise fails to meet the applicable requirements of the transaction.

Buyers should report such issues as soon as reasonably possible after receiving the order.

Where appropriate, Lafinda or the Seller may request relevant information or evidence to assess the claim.

5. Return Request Process

To request a return, the Buyer should:

Access the relevant order through their Lafinda account.
Select the applicable return or refund option.
Provide the reason for the request.
Provide any information reasonably required to assess the request.
Follow the return instructions provided by Lafinda or the relevant Seller.

A return request does not automatically guarantee approval. Each request may be reviewed based on the circumstances of the transaction, the applicable return conditions, and applicable law.

6. Review of Return Requests

Lafinda or the relevant Seller may review a return request before authorizing a return, replacement, or refund.

Where reasonably necessary, the Buyer may be asked to provide information relating to the condition of the product or the circumstances of the claim.

Lafinda may take reasonable measures to prevent fraudulent, abusive, or repeated misuse of the return and refund process.

7. Return of Products

Where a return is approved, the Buyer must follow the applicable return instructions and make the product available for return within the specified timeframe.

The product should be returned in the condition required under this Policy, together with applicable components or accessories where reasonably necessary.

Depending on the circumstances, return delivery arrangements or costs may be handled by the Buyer, Seller, or through a process established by Lafinda.

8. Refunds

Where a refund is approved, the amount refunded may include the eligible amount paid for the returned product.

Depending on the reason for the return and applicable law, certain delivery, service, or other charges may be treated differently.

Refunds will generally be processed through the applicable payment or transaction method, where technically and legally possible.

The time required for the refunded amount to become available may depend on the payment method or financial service used.

9. Replacement

Where appropriate and subject to availability, Lafinda or the relevant Seller may offer a replacement instead of a refund.

A replacement may be offered particularly where a product is defective, damaged, incorrect, incomplete, or otherwise does not meet the applicable requirements.

If a suitable replacement is unavailable, an eligible refund or other appropriate resolution may be provided.

10. Non-Returnable or Restricted Returns

Certain products may not be eligible for return or may be subject to special return conditions due to their nature, applicable laws, hygiene or safety considerations, personalization, perishability, or other legitimate restrictions.

Any applicable restrictions should be communicated through the relevant product listing or at the time of purchase where reasonably possible.

Nothing in this section removes any mandatory legal rights that cannot lawfully be excluded.

11. Products Damaged After Delivery

A Buyer may not be eligible for a return or refund where the product was damaged after delivery as a result of misuse, improper handling, unauthorized modification, negligence, or other actions attributable to the Buyer.

This does not affect a Buyer's rights where the damage or defect existed before delivery or where applicable law provides otherwise.

12. Cancellations

Orders may be cancelled where cancellation is available through the Platform and before the order reaches a stage where cancellation is no longer reasonably possible.

Once an order has been dispatched or otherwise processed, cancellation may no longer be available and the Buyer may instead need to use the applicable return process.

13. Fraudulent or Abusive Requests

Lafinda may restrict or refuse return, refund, or replacement requests where there is reasonable evidence of fraud, intentional misuse, repeated abuse of the return process, false claims, or other improper conduct.

This does not affect legitimate consumer rights under applicable law.

14. Seller Responsibilities

Sellers are responsible for:

accurately describing their products;
fulfilling orders as represented;
responding appropriately to legitimate return-related matters;
complying with applicable consumer protection requirements; and
cooperating with Lafinda where intervention is reasonably required to resolve a transaction issue.

Lafinda may take appropriate measures where a Seller repeatedly fails to meet applicable marketplace or consumer obligations.

15. Lafinda's Role

Lafinda provides the marketplace infrastructure through which Buyers and Sellers conduct transactions.

Where a dispute arises, Lafinda may facilitate communication, review relevant information, assist with the resolution process, and take appropriate action under its Platform policies.

Lafinda does not replace the legal responsibilities of independent Sellers, except where applicable law provides otherwise.

16. Changes to This Policy

Lafinda may update this Return and Refund Policy from time to time to reflect changes in our services, Platform processes, legal requirements, or business practices.

Where required, appropriate notice will be provided before material changes take effect.

17. Contact

For questions regarding returns, refunds, or replacements, Buyers may contact Lafinda through the official support channels available on the Platform.